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FAQS

How do I know it is safe to shop with you?

We take great pride in offering a safe and secure online shopping experience providing encrypted data base and secured payment methods. We also respect your privacy and do not share or sale your personal details to any third party. We are legitimate company registered in Ireland. Registered number is:417283

 

What payment methods do you accept?

When paying with credit/ Debit cards you have two options 

Paypal by Briantree - accepts the following credit cards. Mastercard, Visa, Maestro, Visa Debit, Mastercard Debit, JCB

Stripe -  you can charge almost any kind of credit or debit card:

  • U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

  • Australian, Canadian, and European businesses can accept Visa, MasterCard, and American Express.

You can also accept gift and prepaid cards that are one of the above types. You can use Stripe to charge cards of these types from customers anywhere in the world.

Paypal - Via PayPal: MasterCard, Visa, American Express, PayPal Payment.(Please note that you do not require a paypal account to pick this option)

 

Shipping to PO Box address.

No parcels can be sent by registered mail while going to a Po Box address, as the parcel is required to be signed for by the mail man before being delivered. Please select standard deliver at the checkout. 

Shipping Charges:

Republic  of Ireland:

Standard delivery -A Flat Charge Rate of - €5.00

Registered post – A flat charge rate of €8.00  - Fully insured up to value of the goods for loss or Damage. 

European Countries, Uk and USA -

Standard Delivery - A Flat Charge rate of - €9.00

Registered -  A Flat Charge of 12.00 - Fully insured up to value of the goods for loss or Damage. 

Outside Europe, UK and USA 

Standard Delivery - A Flat Charge rate of - €9.00

Registered -  A Flat charge of €12.50  - Fully Insured up to the value of the goods for loss or Damage.

 

Free posatge is not registered mail so no tracking information is available.Please select the registered mail if you wold like to follow your Parcel. only Parcels that are registered will be covered for loss or damage.
 

What is the return policy:

AlphaMaleUndies guarantees that you will be happy with anything you buy from us.

If you need to return an item  simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.Any returns sent back have to be registered mail,as if they get lost in the mail we can not refund for this item.We'll notify you via e-mail of your refund once we've received and processed the returned item.

We do not accept returns on Thongs or G strings.

When you first try on your new underwear or swimwear for hygiene purposes please do so over your own underwear.Please do not remove any labels until you are happy to keep the products.

Anything you would like to send back for exchange or refund must be returned in 14 days - in perfect condition with all the original labels intact/attached and the original packaging please.

All returned items are  carefully inspected and if they are not in the same condition as when they were purchased you will not be eligible for an exchange or refund and will be returned to you.

Returned items has to be sent back by registered mail. to:Alphamaleundies, 110 Rialto Cottages,Rialto, Dublin 8, Ireland. Once you have returned the item to us and it has been approved, we will send you a replacement item with no additional charge.

Please return goods using a prepaid, insured, traceable method, clearly marking your package RETURNED GOODS to avoid delays at Customs. Please retain shipping documentation so in the event that your postal carrier loses the parcel you will be able to claim off them. 

We will advise you by email as soon as we receive your returns and process your request for either a refund or replacement as quickly as possible - definitely no later than 14 days from receipt.

Refunds will be credited to the credit card/Paypal account used to pay for the original order. 

AlphaMaleUndies will inform you as soon as the refund has been processed.

AlphaMaleUndies cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.

  

When will my order be shipped?

All orders are shipped in unmarked envelopes. If you have any delivery instructions, or special requirements, please provide the information at the ‘Delivery Method’ section on the checkout page. European Delivery time 7 to 15 Business working days. If all items are in stock. Rest of the world 15 to 25 Business working days all depending on customs. 

Please note that some orders maybe shipped in a few parcels. this maybe due as some items would be leaving from different warehouses. These are shipped this way to save time on delivery time. 

 

What does it when my order is "Awaiting fulfilment" -We have received your order and payment, we are in the process of getting your together for Shipment.This means getting products from our warehouse.

 

How are the orders sent?

All orders are shipped in plain packaging with no company logos to our Return address.

Please note that some orders maybe shipped in a few parcels. this maybe due as some items would be leaving from different warehouses. These are shipped thisway to save time on delivery time. 

 

Discounts - coupon codes? 

Every now and again we give out coupon codes , these codes can not be used with any other Coupon codes only one code per order.

  

Lost and Delayed Post?

For Ireland & UK customers only - It has been 20 working days since my order was shipped and it has not yet arrived?

At this point for all  orders we can place a claim with An post for a lost item. Before 20 working days we are not able to claim and ask that you remain patient as your order may still arrive.

Please email us if it has been over 15 working days since the shipment date and we will initiate the claim with An post.

As part of the claims process An post will contact you to ask you to verify that you have not received your order. The sooner  you respond to this request then the faster the claim is resolved.

For all International claims for lost post we are required to wait 30 working days?

For all International Claims we must wait 30 working days from the shipment date before An post will consider the order lost and a claim can be filed

Whilst we do appreciate that when a parcel is delayed or goes missing that it is incredibly frustrating we would like to assure you that we do aim to complete your claim and resolve your order as swiftly as possible after An post  deadline.

 

Do I have to create an account to place an order?

You can place your order with or without creating an account. If you prefer not to create an account you can select the ‘Guest Checkout’ option on the checkout page.

 

Are there any benefits to having an account with you?

With your Alphamaleundies.com  account, you will able to:

  • Amend your account information
  • Check your order history and order status
  • Process a return
  • Check your wish list
  • Write a product review
  • Check your coupons and gift certificates
  • Get special offers for registered customers

 

Do you charge sales tax on any item?

Alphamaleundies is required by law to collect VAT tax on orders shipped to all European Countries. If you are shipping to any of EU country, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. If you are shipping outside of European Union the VAT tax will not be added, but your items may subject to taxes and duties in your country. By placing an order outside of European Union you acknowledge that you know what taxes, duties or other related charges may be applicable upon arrival in your country, and that you agree to pay for them if you are asked to do so by the Courier or Postal Service.

 

Do you have a catalog?

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from.


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